Refund and Cancellation Policy

Last updated: August 25, 2026

Our order process and billing are conducted by our Merchant of Record, Paddle.com, which also handles refund inquiries in accordance with the Paddle Buyer Terms and the Paddle Refund Policy.

1. Free 30-Minute Trial

CogniMeet grants 30 minutes of real-time transcription and AI copilot completely free without requiring any credit card details. Users are encouraged to evaluate the software on live calls before purchasing a subscription.

2. 7-Day Unconditional Money-Back Guarantee

If you subscribe to any CogniMeet plan (Basic or Pro) and are not fully satisfied, you may request a 100% full refund within 7 calendar days of your initial purchase date.

3. Subscription Cancellation

You can cancel recurring subscriptions at any time via 1 click:

• Through the management link in your Paddle purchase confirmation email;
• Via the Paddle buyer portal at paddle.net;
• Or by emailing our support team at support@cognimeet.app.

Canceling ensures no future recurring charges will occur while keeping your access active until the end of the paid billing cycle.

4. Contact Support

For billing assistance or refund requests, please contact: support@cognimeet.app.